Returns & Exchanges
RETURN & EXCHANGE POLICY
Please read thoroughly through our return and exchange information prior to purchase. If you have any questions please email our team
All sales are final and their are no refunds and exchanges due to the nature of our products
Cheveux Secrets takes pride in on our customer service and high rate of customer satisfaction. We thoroughly inspect all hair before shipment before leaving our factory in India & Cambodia, and are double checked in house prior to sending to you in order to ensure consistency and quality. If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of an exchange, not including applicable shipping costs and taxes.
Very, Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair, without cutting the zip ties or opening the bundles to ensure satisfaction with the product. Treating the hair with quality products is essential prior to and after installation. Get a second opinion from your stylist if you are unsure or have doubts. Once the hair is used we are limited on what we can do to help you if a problem arises.
Please note we only offer exchanges if their is a quality related issue. If you would like to exchange your product you must do so by emailing firstname.lastname@example.org please do not send your hair back without emailing
SALE, LASHES, CUSTOM ITEMS AND CLOSURES AND FRONTALS, ARE NOT REFUNDABLE OR NON EXCHANGEABLE.
TO QUALIFY FOR AN EXCHANGE PLEASE SEE THE REQUIREMENTS BELOW:
- The hair must remain in the bundle and not be untied at the top
- The hair must be in its original packaging and tagged.
- Returned packages must include a copy of the original invoice. To include any gifts or original packaging.
- Merchandise must be physically received before exchange can be granted. Please allow 72 upon receipt to inspect.
- The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
Please do not send unauthorized returns. Merchandise sent to us without an email cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
Quality issues will only be allowed to be exchanged . Colour variations are not. All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products.
We do offer exchanges if the returned product meets our requirements:
- Exchange requests must be made within 14 days of receipt of your order.
- We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, coloured, or untied at the top of the bundle.
- Shipping and Handling costs will be at the customer’s expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
Non identical bundles are not eligible for an exchange No one persons hair is identical when it comes to raw hair. We will try our best to match all bundles as close as possible at the time of original purchase.